Guy Wallace CPT Certified Performance Technologist President, Eppic, inc.
Greetings! In this new quarterly column I intend to consider strategies for addressing the human variable in process performance improvement initiatives, and in post-improvement operations.
One of my mental images for viewing this process variable is the familiar Ishikawa diagram, also known as the fishbone diagram or the cause-and-effect diagram. Any changes required in the process or its output will require changes in the enablers. And any improvements to one of the enabling variables has the potential to impact the requirements of the other 3 variables.
Once a process or bundle of processes has been designed, or redesigned to meet the requirements and constraints of all of its stakeholders to the optimum balance, and once all of the appropriate non-human elements are in place, how can the appropriate enterprise support systems and processes better “deploy” and “continuously improve for ROI” the human performers in the process? It is still all about better, faster, and cheaper.
In my article series, I will present a set of Human Performance Technology (HPT) models, steps, and tools that I have developed and use in my consulting practice. I believe that their use can help you better align your human capital support systems and processes to “better meet” the needs of your processes – or “exactly meet” the needs of the process. The need for one versus the other is situational – and chock-full of ROI assessments.