Peak Performance Requires Balance of Human and Environmental Assets

This article presents a set of Human Performance Technology (HPT) models and tools that I use in my consulting practice. The focus is on optimizing human performance within enterprise processes for ROI – not just because it can be done. My Enterprise Process Performance Improvement (EPPI) models and tools are both process centric and human performance centric. The goal is to achieve Peak Performance.

Peak Performance is when the right human assets and the right environmental assets are in balance, performing in an appropriately designed process (appropriate in terms of being able to meet the varied requirements of its many stakeholders). Figure 1 shows an example of the EPPI categorizations of Stakeholders. There are other versions of this framework.

My previous articles have focused on deriving the human asset enablers, using an upfront Performance Modeling effort with Master Performers to define peak performance quickly, and to conduct a swift, current-state gap analysis.

Human assets are described in terms of task capability on the Performance Model, and on the Enabler Matrices in terms of required

• Awareness/Knowledge/Skill
• Physical attributes
• Psychological attributes
• Intellectual attributes
• Personal values

This series of articles starts with a look at the enabling environmental asset components of peak performance, according to the EPPI model, and of the scalability of the EPPI model-set.