This second article continues a four-part series meant to enable you to self-assess the processes of your training and development (T&D), learning and development (L&D), or knowledge management system—and, as appropriate, to rough out a return on investment (ROI) for addressing any problems and/or opportunities you uncover.

In the very same year that America first declared its independence, a Scottish academic named Adam Smith was predicting the future of business process improvement.

Many opportunities for leadership come not from the top but from all the layers of the organization.

Project and process management are at the heart of managing the transition from providing training as a solution to understanding training as an input to workplace performance improvement.

Your article Two-Way Street in the most recent issue of Proven was excellent...